Solutions

Our Mission is to provide the most Innovative, Reliable, Fast and Cost-effective Telecom and Call Centre Solutions to customers across the Australia.

Novel Telcom is Primarily a Telecom and Call Centre Solution Provider in Australia.

Our  People, Products  and  Innovative Process  have enabled us to provide our customers with services that are innovative, reliable, Fast and Cost effective.

Novel Telecom Call Centre Solutions

Novel Telecom offer a full range of innovative and cost-effective business process outsourcing services to help you focus on the primary goals while we are taking care of the rest. Our specialists know the essential of business process outsourcing and always keep track of the latest practices in this sphere. Before building a winning strategy for your company, they make a detailed analysis of your customers’ needs and conduct research depending on your requirements.

We offer a full range of services including:



CALL CENTER SOLUTIONS


Novel Telecom specialises in outsourcing the much needed call center for your business to continue your good rapport with your customers. We provide customized teams with equipment according to your need.
We provide 24X7 Manage Call center outsourcing solutions to suits your budget. Novel Telecom provide extensive browser-based tools to monitor your call center activity in Real-Time from anywhere in the world and as well as the generate historical productivity reports.


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CUSTOMER CARE SERVICES


Our skilled customer care team bring delightful customer support experience to your customers. Novel Telecom helping small business and big enterprises win more customers over and strengthen the loyalty of standing ones.


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TELEMARKETING


Outsourcing telemarketing services to our company can help your business improve and build closer client relationships. Our telemarketing call center will certainly meet your special requirements at fullest.


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LEAD GENERATION


You’ve already found one of the best lead generation companies. Cooperating with Novel Telecom would be the right choice. And our partners from all around the world can prove our competence as our experts help their companies and create effective businesses strategies on a regular basis.


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DATA RESEARCH SERVICES


Outsourcing this crucial business process to Novel Telecom gives your company competitive advantages. As a leading outsourcing company, we specialize in providing top-quality data research services for a number of major industries.


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DIGITAL TRANSCRIPTION SERVICES


Novel Telecom offers high-quality digital transcription and provides customers with efficient solutions for their typing needs. We have solid experience serving small businesses and big companies worldwide.


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BACK-OFFICE OUTSOURCING SUPPORT


We offer back-office solutions to enable you and your employees to keep focused on the core businesses. We don’t use standard solutions. We review your business and work up a solution that suits your company in the best way.


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CONTENT MANAGEMENT AND MONITORING SERVICES FOR SOCIAL MEDIA


We are a leading outsourcing company providing excellent back-office solutions for small and global businesses. Content moderation services are one of our focus areas. The core of our moderation service is helping your brand or website gain a positive reputation.


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24/7 VIRTUAL ASSISTANT SERVICES


Hire a virtual assistant at Novel Telecom and save your time, cash, nerves, and other resources. See your productivity increase as you get more time to cope with your main tasks after giving less-important routine tasks to your virtual administrative assistant.


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DATA ENTRY SERVICES


The growing data volume is one of the most common issues in every growing company. Obviously, it is quite tiresome to track and organize spiraling amount of information daily.


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LIVE CHAT SUPPORT


Feel like you could use a good live chat support? Want to increase sales? We, Novel Telecom can help your business recover and make your clients happy by delivering excellent customer care services.


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GRAPHIC DESIGN


We will offer you with the most creative and innovative graphic designs that derives from your imagination and our designing for a higher rate of engagement on your advertisements and other marketing options.


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Our Core Values

Every day at Novel Telecom we are guided by our core values. Whether we’re brainstorming new, innovative ideas; negotiating on behalf of a customer; or just fixing a problem, we use these values to drive us forward. That’s what makes us different.

Flat, nimble and field-oriented organization structure
Focused attention at all levels
Customer focused workforce
Proactive investment in customer relationships
Right mix of domain and technical expertise
Contact Info
ABN		: 76 616 058 130
Novel Telecom Pty Ltd
Exchange Tower, Level 1/530 Little Collins St, 
Melbourne VIC 3000. Australia
Telephone	: 1300 317 517 (Monday to Friday 10:00 – 18:30)
Email		: 
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