Novel Telecom Call Centre Solutions
Novel Telecom offer a full range of innovative and cost-effective business process outsourcing services to help you focus on the primary goals while we are taking care of the rest. Our specialists know the essential of business process outsourcing and always keep track of the latest practices in this sphere. Before building a winning strategy for your company, they make a detailed analysis of your customers’ needs and conduct research depending on your requirements. We offer a full range of services including:
CALL CENTER SOLUTIONSNovel Telecom specialises in outsourcing the much needed call center for your business to continue your good rapport with your customers. We provide customized teams with equipment according to your need. We provide 24X7 Manage Call center outsourcing solutions to suits your budget. Novel Telecom provide extensive browser-based tools to monitor your call center activity in Real-Time from anywhere in the world and as well as the generate historical productivity reports. Read More Product Inquiry
CUSTOMER CARE SERVICESOur skilled customer care team bring delightful customer support experience to your customers. Novel Telecom helping small business and big enterprises win more customers over and strengthen the loyalty of standing ones. Read More Product Inquiry
TELEMARKETINGOutsourcing telemarketing services to our company can help your business improve and build closer client relationships. Our telemarketing call center will certainly meet your special requirements at fullest. Read More Product Inquiry
LEAD GENERATIONYou’ve already found one of the best lead generation companies. Cooperating with Novel Telecom would be the right choice. And our partners from all around the world can prove our competence as our experts help their companies and create effective businesses strategies on a regular basis. Read More Product Inquiry
DATA RESEARCH SERVICESOutsourcing this crucial business process to Novel Telecom gives your company competitive advantages. As a leading outsourcing company, we specialize in providing top-quality data research services for a number of major industries. Read More Product Inquiry
DIGITAL TRANSCRIPTION SERVICESNovel Telecom offers high-quality digital transcription and provides customers with efficient solutions for their typing needs. We have solid experience serving small businesses and big companies worldwide. Read More Product Inquiry
BACK-OFFICE OUTSOURCING SUPPORTWe offer back-office solutions to enable you and your employees to keep focused on the core businesses. We don’t use standard solutions. We review your business and work up a solution that suits your company in the best way. Read More Product Inquiry
CONTENT MANAGEMENT AND MONITORING SERVICES FOR SOCIAL MEDIAWe are a leading outsourcing company providing excellent back-office solutions for small and global businesses. Content moderation services are one of our focus areas. The core of our moderation service is helping your brand or website gain a positive reputation. Read More Product Inquiry
24/7 VIRTUAL ASSISTANT SERVICESHire a virtual assistant at Novel Telecom and save your time, cash, nerves, and other resources. See your productivity increase as you get more time to cope with your main tasks after giving less-important routine tasks to your virtual administrative assistant. Read More Product Inquiry
DATA ENTRY SERVICESThe growing data volume is one of the most common issues in every growing company. Obviously, it is quite tiresome to track and organize spiraling amount of information daily. Read More Product Inquiry
LIVE CHAT SUPPORTFeel like you could use a good live chat support? Want to increase sales? We, Novel Telecom can help your business recover and make your clients happy by delivering excellent customer care services. Read More Product Inquiry
GRAPHIC DESIGNWe will offer you with the most creative and innovative graphic designs that derives from your imagination and our designing for a higher rate of engagement on your advertisements and other marketing options. Read More Product Inquiry
Call Center Solutions
- All phone calls are recorded
- Working in real-time
- We use the metrics that suit your business individually
- Our outsourced call center cost is defined on an individual basis
- Our support is scalable and well-trained.
Customer Care Services
Data Research Services
Digital Transcription Services
- General transcription
- Medical transcription
- Interview transcription
- Legal transcription
- Private investigation transcription
- Podcast transcription
- Professional documentation
- Specialist Reports
Back-Office Outsourcing Support
Content Management and Monitoring Services for Social Media
- Social media moderation services (Facebook, Twitter, Instagram, forums)
- Social media monitoring services
- Social media content management services
- Audience engagement.
24/7 Virtual Assistant Services
- Data entry
- Preparing presentations
- Managing e-mails
- Content moderation
- Online research
- Knowledge base
Data Entry Services
- Data entry BPO services
- Product data entry services
- Offshore data entry services
Live Chat Support
- Well-trained chat staff experience in managing live chat requests
- Live support solution that perfectly suits your client needs
- 24 hour 7-day working schedule
- Cost-effective service that lets you save on system maintenance and training staff
How We Standout?
We are known as having performed tasks with due respect to certain work
ethics that makes us stand out among others. Here are some of them.
We respect the trust the client keeps in us & we make sure that we grant them an output that fulfil their expectations.
FREE TRIAL PERIOD
We grant our customers with 2 weeks of free trial period in order to ensure them of our capabilities.
We prefer maintaining a cordial relationship with the customer thus we make business visits to safeguard formality.
We ensure that the information entrusted to us will continue to hold its secrecy and privacy under all circumstances.
We implement according to quality standards and gives out exemplary work back to the customer.
Once we undertake a task, we make sure to complete it and handover within the given time duration.
If you seek further information regarding our services, please contact us via the below methods.
1300 317 517
[10am - 06pm (AEDT) Monday to Friday Excluding Holidays]